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JetBackup Feature Request Panel Topic JetBackup 5

Include /mail/new and /mail/cur in backups

C. Charity shared this idea ago

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Include the /mail/new and /mail/cur in cPanel backups. Some users use the main cPanel account for email and JetBackup does not include those accounts in the backup.

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JetApps Requests Admin ●

Hello vervehst,

The /mail/new/ and /mail/cur/ directories are already included in account backup jobs, backed up in the "Home Dir" backup item. You can verify this by generating an account backup for an account > view that account > view backups > Show advanced settings > Home Dir > Change File Selection > mail.

Best Regards,

The JetApps Team

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C. Charity ●

I opened a support ticket because the email for the cPanel user was not being included in the backups for Jetbackup 5. This as the response:

Hello,

Thank you for the update,

This user uses the cPanel username for email. So Jetbackup 5 does not backup the default email account?

The jetbackup will not backup the System User Email Account(system).

Thank you,

Luke G
JetApps Customer Support
JetApps, LLC | www.jetapps.com
cPanel's Preferred Server Backup Software
Security Audited by Rack911

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JetApps Requests Admin ●

Hello C. Charity,

Apologies for the confusion, I mistakenly thought you were referring to the default mail directory for the individual cPanel user. We will evaluate your request and keep you updated. Our team utilizes a voting system to measure interest in new features, so the higher the number of votes a request receives, the greater the likelihood of it being considered by our developers.

Best Regards,

The JetApps Team

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C. Charity ●

Just to be clear /home/user/mail/cur and /home/user/mail/new are not included in Backups in JetBackup 5?

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JetApps Requests Admin ●

Hello C. Charity,

Following additional testing, it has been discovered that JetBackup does indeed perform backups of the directories /home/user/mail/cur and /home/user/mail/new. However, this backup only occurs when the account being backed up has additional email accounts, in addition to the system user email. Our development team has been notified of this issue through an internal git case (JBB-#1564), and we will keep you updated here on the progress of this issue.

Best Regards,

The JetApps Team

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C. Charity ●

I have an account that has additional email accounts but the system user email account is still not being backed up.

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C. Charity ●

The ticket no. was #908945.

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